FAQ - Vocara Memory Capsule Questions Answered

What is Vocara?

Vocara is a private digital legacy platform where you can securely preserve your stories, memories, photos, videos, and messages inside a personal Capsule. It’s designed to help you document what matters most — for yourself, your family, or future generations.

Getting Started

How do I create my Capsule?

Creating your Capsule is simple. Once you sign up, your Capsule is automatically created and ready to use. From there, you can begin adding stories, photos, videos, important documents, and personal messages — bringing your memories and meaningful information together in one secure place at your own pace.

Getting Started

How do I add content to my Capsule?

Adding content is simple. Within your Capsule, you can upload stories, photos, videos, documents, and personal reflections using an easy upload or add-content button. Just select what you’d like to add from your device and it’s securely saved in your Capsule. Guided prompts are also available if you’d like help capturing meaningful memories along the way.

Getting Started

Do I need to be tech-savvy to use Vocara?

Not at all. Vocara is designed to be simple and intuitive. If you can send an email or upload a photo, you can comfortably use Vocara.

Getting Started

How long does it take to get started?

Getting started takes just a few minutes. You can begin adding memories, stories, photos, videos, or important information right away, and continue building your Capsule over time as life unfolds.

Getting Started

Is Vocara only meant for later in life?

Not at all. While Vocara helps preserve legacy and important information, it’s equally suited for capturing everyday moments, family history, milestones, and personal reflections at any stage of life.

Getting Started

Why should I use Vocara instead of storing memories on my phone or computer?

Photos and files stored across devices can easily become scattered, forgotten, or difficult to organize over time. Vocara brings your stories, memories, and important information together in one secure, private space designed to preserve them intentionally and make sharing simple when you choose.

Getting Started

Can I update or change things later?

Absolutely. Your Capsule is designed to evolve with your life. You can edit, add, or update your content anytime.

Getting Started

Is my Capsule private?

Yes. Your Capsule is private by default. Only people you choose to invite can view or contribute to your content. You remain in full control of who has access at all times.

Privacy & Security

Who owns the content in my Capsule?

Your Capsule and everything within it belongs entirely to you. You maintain full control over what you add, who can access it, and how it’s shared.

Privacy & Security

Is my information secure?

Yes. Vocara uses secure infrastructure and industry-standard encryption to protect your content and personal information.

Privacy & Security

Can Vocara access or view my content?

Your privacy is important to us. Vocara does not access or review your personal content unless it is required to provide technical support and you have given permission.

Privacy & Security

How do I control who can access my Capsule?

You decide who can view or contribute to your Capsule. Access permissions can be added, adjusted, or removed at any time.

Privacy & Security

What happens to my Capsule if something happens to me?

You can designate trusted individuals within your Legacy & Estate Map to access or manage your Capsule according to your wishes.

Privacy & Security

Can I remove my content or delete my Capsule?

Yes. You remain in control of your content and can remove individual items or request deletion of your Capsule at any time.

Privacy & Security

Where is my data stored?

Your information is stored using secure, professionally managed cloud infrastructure designed to protect reliability and long-term access.

Privacy & Security

When does someone gain access to my Legacy & Estate Map?

Your Legacy & Estate Map remains completely private and under your control. Trustees you designate are granted access only when access is intended to take effect, helping ensure your information is shared responsibly and according to your wishes.

Legacy & Estate Map

Is the Legacy & Estate Map a legal will?

No. The Legacy & Estate Map is not a legal will or replacement for professional estate planning.It’s designed to complement your existing plans by helping organize important information and personal context in one secure location.

Legacy & Estate Map

Why would I use a Legacy & Estate Map?

Important information is often stored across emails, files, or personal records that can be difficult for others to locate when needed. The Legacy & Estate Map helps bring everything together clearly and privately so trusted individuals aren’t left searching or guessing.

Legacy & Estate Map

Who can access my Legacy & Estate Map?

Your Legacy & Estate Map is completely private and secure. No one else can access this information, and you maintain full control at all times. Trustees you designate are only granted access when the appropriate time and conditions for access are met, according to your wishes.

Legacy & Estate Map

Can I update my Legacy & Estate Map over time?

Yes. You can update or refine your information at any time, allowing your Legacy & Estate Mapto grow and stay aligned with your life over time.

Legacy & Estate Map

What kind of information can I include?

You can include important documents, key contacts, account guidance, personal wishes, instructions, or anything you believe would be helpful for trusted individuals to understand in the future.

Legacy & Estate Map

When does someone gain access to this information?

Access is determined by the permissions and safeguards you set within your Capsule. Trustees are only able to access this information if you are no longer able to manage your Capsule, helping ensure everything remains handled according to your wishes.

Legacy & Estate Map

Is the information stored securely?

Yes. Information within your Legacy & Estate Map is protected using the same privacy and security measures as the rest of your Capsule.

Legacy & Estate Map

Can I invite family members to view my Capsule?

Yes. You can invite individuals to view your Capsule at any time. You choose who to invite and what level of access they have.

Family Sharing

Is sharing limited to family members?

No. While many people use Vocara within families, you can invite anyone you trust — friends, partners, colleagues, community members, or groups. Your Capsule can be shared in whatever way feels meaningful to you.

Family Sharing

What can invited family members see?

You have complete control over what others can access. You can invite someone to view or contribute to your entire Capsule, limit access to specific chapters, or share only individual uploads such as a particular photo, video, or document. Sharing is flexible and fully customizable, allowing you to decide exactly what is seen — and by whom.

Family Sharing

Can family members contribute to my Capsule?

Yes. You can allow selected individuals to contribute stories, photos, videos, or messages — helping create a shared family legacy if you choose.

Family Sharing

Can I remove someone’s access?

Yes. You remain in full control and can update, adjust, or remove access at any time.

Family Sharing

Do I have to share my Capsule?

No. Your Capsule is private by default. Sharing is completely optional and always under your control.

Family Sharing

Can I create a shared family Capsule?

Your Capsule is created under one primary account to maintain clarity and security. From there, you can invite family members to contribute stories, photos, videos, and messages — allowing you to build a meaningful collection of memories together while you remain in full control.

Family Sharing

Is there a limit to how many people I can invite?

No. There is no limit to the number of viewers or collaborators you can invite to your Capsule. You’re free to share and build together with as many people as you choose.

Family Sharing

What does it mean to gift a Capsule?

Gifting a Capsule is more than giving something tangible — it’s giving someone the opportunity to preserve their stories, their memories, and what matters most. It’s a lasting, deeply personal gift that grows with them over time and becomes more meaningful with each memory added.

Rather than something that fades or is set aside, a Capsule becomes a living collection —evolving into something truly irreplaceable.

Gifting

How does gifting work?

You can purchase a Capsule as a gift and choose when its delivered. The recipient receives a personal email invitation introducing their Capsule and can begin building it whenever they’re ready.

Gifting

What does the recipient receive when I gift a Capsule?

The recipient receives full access to create and build their own Capsule — a private space to preserve stories, memories, and meaningful moments. They can begin adding content right away and shape it in whatever way feels right to them.

Gifting

What if the person I’m gifting to isn’t comfortable with technology?

Vocara is designed to be simple and intuitive, making it accessible for people of all comfort levels. If needed, you can also help them get started or contribute content alongside them, allowing the experience to feel supportive and collaborative.

Gifting

Can I include a personal message with the gift?

Yes. You can include a personal message to make the gift even more meaningful and intentional.

Gifting

Can I add content before gifting it?

At this time, the recipient creates and builds their own Capsule once they receive it. The gift is the opportunity for them to begin preserving their own stories and memories.

Gifting

When will the recipient receive their gift?

You can choose to send the gift immediately or schedule it for a future date, such as a birthday, anniversary, retirement, wedding, or other meaningful occasion.

Gifting

Is gifting suitable for any occasion?

Yes. A Capsule can be gifted for birthdays, weddings, anniversaries, new parents, graduations, retirements, milestone celebrations, or simply as a meaningful gesture. It’s designed to be timeless and personal.

Gifting

Can others contribute to a gifted Capsule?

Yes. Once the recipient begins building their Capsule, they can invite others to view or contribute according to their preferences.

Gifting

Why is a Capsule a unique gift?

A Capsule isn’t something that’s used once and forgotten. It’s a gift that grows over time —becoming more meaningful with each memory added and each story preserved. It’s designed to endure and be cherished for generations.

Gifting

What plans does Vocara offer?

Vocara offers simple and transparent pricing. You can choose between a monthly subscription or an annual subscription, with annual billing reflecting a lower total cost.

Pricing & Plans

What’s included in the price?

Your subscription includes full access to your Capsule and all features. There are no additional charges for storage, collaborators, or viewers — one price covers everything.

Pricing & Plans

Is there a difference between monthly and annual plans?

Both plans provide the same full access and features. The only difference is billing frequency and overall cost — the annual plan offers a reduced monthly rate.

Pricing & Plans

How does billing and renewal work?

Billing is based on the plan you select. Monthly plans are billed each month, and annual plans are billed once per year. Subscriptions renew automatically at the end of each billing period, and you can manage or cancel renewal at any time through your account settings.

Pricing & Plans

Can I cancel my subscription at any time?

Yes. You can cancel your subscription at any time through your account settings. Your access will continue through the end of your current billing period.

Pricing & Plans

What happens if I cancel?

If you choose to cancel, your Capsule will remain securely stored for three months. During that time, you can reactivate your subscription and regain full access. If a subscription is not reactivated within that period, the Capsule may be permanently deleted in accordance with ourdata retention policy.

Pricing & Plans

What if I decide to resubscribe later?

If you return within three months of cancellation, your Capsule and its contents will still be securely stored and ready for you to continue building.

Pricing & Plans

What happens to my Capsule long term?

Your Capsule remains accessible as long as your subscription is active. Vocara is designed for long-term preservation, allowing your stories and memories to continue growing and being accessed over time.

Pricing & Plans

Can I have more than one Capsule?

Each Capsule is created under its own account and email address to maintain privacy and clarity. Creating more than one Capsule would require a separate account and subscription for each.

Pricing & Plans

Do you offer refunds?

We do not offer refunds for active billing periods. However, you can cancel at any time to prevent future charges.

Pricing & Plans

Is gifting available on a monthly plan?

Gifting is available as a one-year subscription. At this time, gifting is not offered on a monthly basis.

Pricing & Plans

Can I switch between monthly and annual plans?

Yes. You can update your subscription plan at any time through your account settings.

Pricing & Plans

Are there any additional fees?

No. There are no hidden fees or add-ons. Your subscription includes all available features and sharing capabilities.

Pricing & Plans

What devices can I use Vocara on?

Vocara is accessible through modern web browsers and is optimized for both desktop and mobile devices. You can access your Capsule from your computer, tablet, or smart phone without needing to download additional software.

Technical

Do I need to download an app?

No. Vocara can be accessed directly through your web browser, making it easy to use across devices.

Technical

Is my information encrypted?

Yes. Your information is protected using industry-standard encryption and secure infrastructureto help safeguard your content and personal data.

Technical

Where is my data stored?

Your data is stored using secure, professionally managed cloud infrastructure designed for reliability, redundancy, and long-term access.

Technical

Can I download or export my content?

Yes. You maintain control of your content and can download your files at any time.

Technical

What file types can I upload?

Vocara supports common photo, video, audio, and document formats — including voice recordings — allowing you to preserve a wide range of memories and important information in the format that feels most meaningful to you.

Technical

Is there a storage limit?

Your subscription includes full access to your Capsule and its features. At this time, there are no additional charges for storage.

Technical

How secure is my account?

Vocara uses secure authentication practices to help protect your account. We recommend using a strong password and keeping your login information private.

Technical

What happens if I forget my password?

You can reset your password at any time using the password recovery option on the login page.

Technical

What happens to my data if I delete my account?

If you choose to delete your account, your data will be handled in accordance with our data retention and privacy policies.

Technical

What is a guided life-story interview?

A guided life-story interview is a professionally facilitated conversation designed to help someone reflect on their life, experiences, and values in a thoughtful and comfortable way. Rather than an open-ended or unstructured interview, a trained facilitator gently guides the conversation with meaningful questions, allowing the individual to share their story in their own words and at their own pace. The result is a personal video story that captures their voice, perspective, and lived experience in a way that feels natural, respectful, and authentic.

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What is required from our team?

Very little. Vocara manages the experience end-to-end, including scheduling, facilitation, and delivery. Your team’s role is simply to introduce the opportunity and support participation if needed.

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How long does an interview take?

Interviews are designed to be respectful of time and energy. Most sessions last between 60–90 minutes, with flexibility based on individual needs and setting.

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Who facilitates the interviews?

All interviews are facilitated by trained professionals who are skilled in guided conversation, active listening, and creating a comfortable, respectful environment.

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Where does the interview take place?

Interviews can be conducted on-site or in other appropriate settings, depending on the partner organization and participant needs. Vocara works with each partner to determine the best approach.

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Who usually participates in the interview?

The interview is typically a one-on-one experience, allowing the individual to share their story in a calm, focused, and personal setting. That said, Vocara understands that everyone’s comfort and needs are different. When requested, we’re happy to accommodate supportive arrangements — such as having a family member or trusted friend present, or facilitating interviews with couples or loved ones together. Each experience is thoughtfully tailored to ensure the conversation feels comfortable, respectful, and meaningful for everyone involved.

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How is each interview tailored to the individual?

Every Vocara interview is personalized. Ahead of the conversation, participants receive a simple interview preparation workbook that introduces the process, offers gentle guidance on how to prepare, and includes a curated question bank. Individuals can review and select the questions they’d like to explore, skip anything that doesn’t feel right, and even suggest topics of their own. This preparation ensures the interview reflects what matters most to them and feels comfortable, intentional, and truly personal.

Gifting

How do we get started as a partner?

Simply reach out through our partnership inquiry form. Our team will walk you through the process and help determine the best way to offer Vocara within your organization.

Pricing & Plans

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